Authentication problems, solid green light

[georgiethebhoy]

Broadband working ok, but sky max hub showing a solid green light, been suggested by virtual assistant that this is an authentication problem, but cant get any further going around in circled and I am unabl

e to contact a human on sky, because they do so well to hide them

[jamesn123]

Hi @georgiethebhoy 

I've escalated your post to Sky, look out for a message on the forum

[Brill+Gill]

Thanks for escalating this @jamesn123. We’ve sent @georgiethebhoy an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.