Asked to return broadband router after moving - hadnt received a new one

[Stuart15]

I recently moved, taking my sky with me.  I was sent a new cable but not a new  broadband hub.  I have repeatedly received emails asking me to return my old device  there isn't one.  I did reply to the email but nobody came back.  I am now being told I will be charged £50.

[GD1]

@Stuart15   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Stuart15.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.

[Stuart15]

Please can you keep this session going, there seems to have been some connection problems