Received a letter last week informing me of charges for terminating my contract. As I had only changed to Sky 5 months ago this seemed strange, to say the least. Also, I had not requested termination and Sky hadn't asked or confirmed with me that I wanted to leave. A looong phone call with customer service was unhelpful, as have others since then. The result, I was unable to reinstate my 'old' contract, please have a new one! I wrote a letter to Sky Customer Service in Livingstone, sent recorded delivery. It was signed for, but I have had no response yet. Another letter frkm Sky telling me I was moving house arrived. A call to customer service was again unsatisfactory but they were "so sorry". Now an email telling me I have a parcel fron Sky due on Saturday with my new Sky Max hub. Funny that, because I still have my hub from the contract they unilaterlly terminated. Not sure where we go from here? Btw, it seems this all started because a neighbour used our address for their contract and delivery. I have told Sky that, but still no response or action.
And this is how they treat a 22 year VIP customer!
