Apps not loading

[JC0656]

I have 3 apps that won't load via WiFi on a Honor 400 Pro, yet they connect through mobile data. Can any one advise, I tried uninstalling the apps and re installing them  but  the same thing happens. Thanks. 

[JimM1]

@JC0656 Are you a new sky customer, but would go look at the product setting for your Broadband shield just in case!

[JC0656]

Hi, No been with Sky a while, I'm only having the issue with 3apps, being, MySky; Hive and Airtime Rewards. 

[jamesn123]

Hi @JC0656 

This is typically caused by broadband shield, however if they are obscure apps it could be something else too. As mentioned, trying disabling broadband shield first.

[JC0656]

Hi Jamesn123, I wouldn't have thought that My Sky or Hive would be an obscure apps. But, thanks for your suggestion, I will change it to see if it solves the issue. 

[jamesn123]

Hi @JC0656 

Your right, they are not obsure apps, I missed your second post about which apps they were. Try the broadband shield option first, then let us know if that works or not

[JC0656]

Hi jamesn123,  I will try. Strangely  my wife doesn't have an issue with opening the Hive app on her phone. 

[DomCoop7]

I have had the exact same problem (I opened another thread) but also randomly affecting Netflix and Prime. I have tried disabling broadband shield, will see how I go

[JC0656]

Hi DomCoop7

I've set my broadband shield to custom, the apps I was having issues with are now loading. This needs to be looked into by Sky, as surly it should not be affecting the MySky app. 

[jamesn123]

@JC0656 

Agreed, the issues with the Shield being too agressive initally has been raised before but Sky havent made any changes yet

[JC0656 · Accepted solution]

@jamesn123, Even though I changed the settings I'm still having issues. It's not just apps it's affecting I'm also having issues opening some web pages/links, which can be quite frustrating.

[jamesn123]

@JC0656 

Did you try turning it off completely rather than adding exceptions

[JC0656]

@jamesn123, Yes. I've given up to be honest, quicker for me to turn off WiFi and do what I need to do do via mobile data. 

[JC0656]

@jamesn123 

@DomCoop7 

@JimM1 

It does appear that Sky's broadband shield is the culprit. Rather than disabling the feature, I set mine to 18 and everything seems to be functioning. 

[JimM1]

@JC0656 That will be it, sky say's allow a couple off hours to take effect and i always say leave it 24hrs!