Apple TV Wi-Fi connection

[Pigeon5]

I have just got sky with a white hub. Many devices in my home can connect but not my 4 gen Apple TV device. It can see the sky network but won't give me the option to enter the password so I can't connect. Any suggestions? 

[Chrisee]

@Pigeon5 are you trying to use ethernet or wifi? .The former does not require a pssword and the unit should connect automatically. If its by wifi twll the unit to forget the connection then press the back button and try the process again. More help here https://support.apple.com/en-gb/102346#:~:text=On%20the%20Apple%20TV%20menu,Wi%2DFi%20network%20to%2....

[Pigeon5]

@Chrisee thanks so much for the suggestion but I'm too far from an Ethernet connection and it won't connect at all to the new Wi-Fi so I can't ask it to forget the connection. 

[Chrisee]

@Pigeon5 You should be able to tell the unit to forget the Sky connection its a standard command in the Apple TV network settings. However a complete reboot the unit is probably a good idea see https://support.apple.com/en-gb/guide/tv/atvbb8553426/tvos

[Pigeon5]

@Chrisee @Thanks again for your help. I had to drop the wpa level on the hub to wpa 2. I restarted the Apple TV device I could then enter the password on the detected sky Wi-Fi. And now connected. Appreciate your help