Discussion topic: Amber Internet Light, no Internet

This message was authored by: Elliott_Millin · ‎27 Dec 2023

Hi, I have had an amber light on my Sky router (model SR203) for 24hours & have exhausted self- help options incl. restarts, new phone cable and micro filter.

Service Checker via the Sky app is no good as I cannot access the Internet.

What is the best way to get an external line test please? Thanks, Elliott

This message was authored by: Elliott_Millin · ‎27 Dec 2023

P.S. no reported outages in local area too. Thanks

This message was authored by: cookiemonsteruk · ‎27 Dec 2023

@Elliott_Millin

When using the my sky app use 4g/5g mobile data it will still run the test

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Elliott_Millin · ‎27 Dec 2023

@cookiemonsteruk @Thanks, it fails on 'connecting to your hub' step as I am not on the wi-fi. If I try to when on wi-fi (that has the Internet outage) it fails at the first step , check for issues in local area'

Discussion topic: Amber Internet Light, no Internet

Amber Internet Light, no Internet

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