I recently moved into my current property. I am due to have some refurbishments done and need to have the installation system put in by the previous owners moved so that I can have building works done and the service to be in a physically different position The current Sky service works ok though I don't know if it is Full Fibre. I need a Sky engineer to come and see how this can all be done. Who do I contact and how?
@Margo31 That would be a call to sky to book and arrange as you need, they will no doubt ask you for an upfront payment and non refundable if nothing that sky find works out for you!
Its not up to Sky or Openreach to understand what the previous owner has done. However if you call Sky and book a socket relocation this may achieve what you need. Its a paid service
I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful.
Note that neither an ISP or Openreach has any responsibility past the master socket: they won't alter any existing extension sockets, remove them or install new ones.
* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
