Activation Date

[Alexhindle1]

My broadband activation date on the email is different to the date on the box. Which date will it be? 

[caesarome]

What date shows via your account here:

https://www.sky.com/ordertracking

[Alexhindle1]

It doesn't show anything on tracking. It just says "contact us to track your order"

[Samm101]

Same here. Email says activation today however I've heard absolutely diddly squat. 

This is the least user friendly broadband swap I've ever done. It's 9.20pm and I have no idea what the heckl is happening. 

As the OP, I also just get a message to contact about the order. There is no tracking. 

We rely on the Internet for working at home so I'm concerned that I'll have none 

[GD1]

@Samm101  Have you called sky as instructed?

[Samm101]

Yes, it's closed.

I have however gone downstairs to check the outer packaging of the router to see that it says 14th activation date. Not 13th as the correspondence on email says. 

I wouldn't mind, but it's pretty poor that an update isn't emailed. Let's hope the experience is better once connected 🙏