Discussion topic: Action required - Your broadband activation has changed

This message was authored by: Kerem+A · ‎16 May 2022

Hello,

I ordered Sky Broadband but when I check "My Orders" I'm seeing this message in the subject and I don't know what kind of action I need to take as it's really hard to get in touch with someone while calling customer services. Can someone help me?

This message was authored by: GD1 · ‎16 May 2022

@Kerem+A No one on the forum can tell you what the issue is, we are all customers here so you will need to call.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: lettice · ‎16 May 2022

You need to call sky, as it sounds like an Install change or something like an older line disconnect has occurred.
When ringing Sky, say 'broadband activation' at the voice prompt.

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Discussion topic: Action required - Your broadband activation has changed

Action required - Your broadband activation has changed

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