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Discussion topic: Account holder

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Avatar for Mikey8
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This message was authored by: Mikey8

Message posted on ‎21 Sep 2024 08:51 AM

Account holder

My girlfriend and I have recently moved into our new house, however I am not the account holder, and currently have no WiFi! She is at work and I'm at home with a white dot on the white Sky box, it was absolutely fine yesterday?? 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎21 Sep 2024 10:59 AM

Re: Account holder

Posted by a Superuser, not a Sky employee. Find out more

@Mikey8 Sky can only talk to the account holder or someone they have previously allowed to speak on their behalf.

 

A white light indicates the hub is properly connected so it is difficult to know what is wrong but simply rebooting the hub by disconnecting the power may sort the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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