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Discussion topic: Account closure

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This message was authored by: Samantha26_

Account closure

after doing some research I am seeing I am paying 60 pounds a month for my sky broadband and can not see anything on my account as to what this is paying for. I wish to close my account and go with someone who is more cheaper and easier to get hold of 

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This message was authored by: GD1

Re: Account closure

Posted by a Superuser, not a Sky employee. Find out more

@Samantha26_   You can't close your accountthrough apublic community from an unlinked account.

 

You simply need to approach a new provider who will switch your broadband service.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Daniel0210

Re: Account closure

Posted by a Superuser, not a Sky employee. Find out more

@Samantha26_ 
To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period. Remember to keep any proof of posting indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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