ACCESSING BROADBAND AWAY FROM HOME

[LEUCHARS1]

OK at home. Major snags local Nero coffee shop and their free Sky WiFi _The Cloud wifi. My usual details not working. Nor can I access anywhere to change or check details,. Except my general Sky account. Anybody help?

[TimmyBGood]

@LEUCHARS1 

'_The Cloud' is not linked to your home Sky Broadband subscription in any way: it's a weird and frankly vestigal legacy service which almost no-one at Sky itself appears to know about.

There  are related email addresses listed at https://www.sky.com/help/articles/sky-wifi-complaints and https://www.sky.com/help/articles/sky-wifi-faqs but the Help section and Marketing Preferences access  at https://www.sky.com/wifi are broken (which is probably a bit of a clue)

Sky doesn't have authenticated public WiFi in the way BT Broadband does: Sky Hubs do not broadcast a Guest SSID for other Sky subscribers to use.