@LEUCHARS1
'_The Cloud' is not linked to your home Sky Broadband subscription in any way: it's a weird and frankly vestigal legacy service which almost no-one at Sky itself appears to know about.
There are related email addresses listed at https://www.sky.com/help/articles/sky-wifi-complaints and https://www.sky.com/help/articles/sky-wifi-faqs but the Help section and Marketing Preferences access at https://www.sky.com/wifi are broken (which is probably a bit of a clue)
Sky doesn't have authenticated public WiFi in the way BT Broadband does: Sky Hubs do not broadcast a Guest SSID for other Sky subscribers to use.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
