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Discussion topic: 5ghz WiFi dropping off

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Avatar for Jan221
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This message was authored by: Jan221

Message posted on ‎26 Jul 2025 07:50 PM

5ghz WiFi dropping off

Hi all. So I have been sent a new white sky max hub and have had to split my WiFi as some of my older devices are struggling to connect when the WiFi is managed by the hub and they are broadcast as 1 name and the same password . Unfortunately now the 5ghz WiFi keeps switching to auto channel selection and switching to a channel that non of my devices can connect to. Can someone help as everything is grey out and I have no way off changing anything 

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎27 Jul 2025 10:35 PM

Re: 5ghz WiFi dropping off

Posted by a Superuser, not a Sky employee. Find out more
@Jan221 wrote:

 everything is grey out and I have no way off changing anything 

I believe that's because the ability to split bands isn't intended to be there, and gets over-written once the Max Hub updates to the current firmware version.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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