@Mike050663 wrote:
We had BT changing the outside pole and now we don't have any broadband connection or WiFi
You won't have wifi without the broadband for sure. Do you have full fibre (FTTP) to the house or part fibre (FTTC, or even the old ADSL)?
If it's FTTP what lights do you have on the internal ONT box on the wall?
Have a look at the following to see if they can resolve your problem easily, you can also use the MySky app. If not you may need to call Sky.
https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/contacting-sky
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
