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Discussion topic: 2 days no broadband

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This message was authored by: Saulius79

2 days no broadband

2 days no broadband!

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This message was authored by: caesarome

Re: 2 days no broadband

Posted by a Superuser, not a Sky employee. Find out more

@Saulius79 

First thing to check is this link to see if there are any outages in your area:

 

https://www.sky.com/servicechecker


If there isn't try running the line test here:

 

https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: TimmyBGood

Re: 2 days no broadband

Posted by a Superuser, not a Sky employee. Find out more

@Saulius79 

 

With a named storm on top of the normal circuit failure rate, that's perhaps not entirely unexpected.  Note that normally Openreach doesn't do domestic broadband support over weekends anyway.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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