18Mbps on Ultrafast 1 Fibre Broadband

[LeeMell49]

Had Ultrafast 1 full fibre broadband with a contracted 100Mbps minimum download speed.... why an i only getting 18Mbps?

[jamesn123]

@LeeMell49 

How are you testing it? The 100mbps quoted figure is only guaranteed over ethernet

[LeeMell49]

Tested using the My Sky app. Guaranteed download speed is 100Mb/s, and Sky app is showing 18Mb/s

[LeeMell49]

So, its there a guaranteed wifi download speed?

[cookiemonsteruk]

@LeeMell49 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[peter-marlow+1966]

If you have  Netflix  open the app, go to get help  click on that scroll down to check network  and run a test, see what that tells you 

[LeeMell49]

Checked Netflix and getting 7Mb/s

[peter-marlow+1966]

Ring sky, when it  say we have  sent you  a link would  you like to use it say no and you  will  speak to  an advisor 

[peter-marlow+1966]

Also tell them how  long it's  been  going on for 

[peter-marlow+1966]

Your master phone socket  will  be an open reach  one could  be some sort of break in the phone line, or something  wrong  with  the  socket