I've been having internet problems since yesterday; the internet disconnects every two hours. When I checked with an app looks no issue but right now the time is 19.23 and no internet
Posted by a Superuser, not a Sky employee. Find out more
@Kenan Even if you’ve already tried it use this link to check if there are any broadband issues locally that may identify a known fault, perhaps affecting multiple households ~ https://www.sky.com/servicechecker
Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.
▪️ I AM NOT A SKY EMPLOYEE ▪️ [I only provide help on the forum boards so Private/Direct Messaging is switched off] ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
I have checked the link looks like no problem but still no internet and checked the Hub and internet light is amber not green O do not know what does the mean?
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yes some one tried to help me but not becapsue everyday during evening hours I am having same problem , the wife is drop for 15 mins and more , last time I got a call from SKY because I am changing my broadband now and asked them I am having an issue and told me your are using old technologhy thats why you are having some problem,
