Extreme weather warning guidance for your Sky products

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Weather Warnings - 22/08/2024

The bank holiday getaway could be tricky for people in northern areas as forecasters say the first named storm since April is about to hit. 

Gusts will widely be in the 50-60mph range tomorrow and could exceed 75mph in places, according to the Met Office. The wind warning covers virtually all of northern England, including Yorkshire, Merseyside, Lancashire, Tyneside and Cumbria. The north coast of Wales, including Anglesey, is also under the yellow alert, as is a small part of southwest Scotland near Dumfries.

- Met Office updates: https://www.metoffice.gov.uk/
- Satellite signal help: https://www.sky.com/help/articles/sky-tv-no-satellite-signal
- Change engineer dates - https://www.sky.com/ordertracking

We’re already thinking about what TV and film treats we’ve got to look forward to in 2024. And the line-up coming to Sky is so good that you’ll be hard pressed to find a show that isn’t worthy of a place on any Best Of list.

With extreme weather conditions expected across the UK in the days ahead, some customers could be left without essential Sky services or see appointments delayed.

Sky Broadband & Talk order delay

We’ll text you to let you know if your order is delayed, or your engineer will let you know they can’t complete the work during your visit. If you haven’t had either, your order might not be delayed.

We're already working hard to get your order back on track, and we’ll text you when new updates are available, so no need to contact us. If you are owed automatic compensation, it will be calculated automatically and the appropriate credit will be added to your Sky account.

Sign in to find all the updates you need while we work on your order.

No satellite signal

Bad weather such as heavy wind, rain, snow, or storms can interfere with your satellite signal. If the weather’s bad where you are, wait for it to return to normal. Many NSS issues will resolve themselves once the weather calms down.

In the meantime, you can stream live, on demand and catch up TV from your Sky package on your phone, tablet, laptop or computer, or Apple TV device, using Sky Go.

If you're in the UK, you should also check the Service Status page for any network outages in your area that could be causing a problem.

No connection or slow WiFi

Wireless connections, even very fast ones, are impacted by the weather. Weather phenomena like rain and wind can directly interfere with wireless signals. Wired connections are pretty resilient to bad weather, though power outages are a problem for all connection types.

Try our simple steps to get you back up and running. Sign in with your Sky iD so we can test your connection. It's easy to create a Sky iD if you don't already have one, or get help with your Sky iD if you've forgotten your details.

In the worst-affected areas, there is a risk to life and we would tell our customers to stay at home where possible.