With extreme weather conditions expected across the UK in the days ahead, some customers could be left without essential Sky services or see appointments delayed.
Sky Broadband & Talk order delay
We’ll text you to let you know if your order is delayed, or your engineer will let you know they can’t complete the work during your visit. If you haven’t had either, your order might not be delayed.
We're already working hard to get your order back on track, and we’ll text you when new updates are available,so no need to contact us. If you are owed automatic compensation, it will be calculated automatically and the appropriate credit will be added to your Sky account.
Sign in to find all the updates you need while we work on your order.
No satellite signal
Bad weather such as heavy wind, rain, snow, or storms can interfere with your satellite signal. If the weather’s bad where you are, wait for it to return to normal. Many NSS issues will resolve themselves once the weather calms down.
In the meantime, you can stream live, on demand and catch up TV from your Sky package on your phone, tablet, laptop or computer, or Apple TV device, using Sky Go.
If you're in the UK, you should also check theService Statuspage for any network outages in your area that could be causing a problem.
No connection or slow WiFi
Wireless connections, even very fast ones, are impacted by the weather. Weather phenomena like rain and wind can directly interfere with wireless signals. Wired connections are pretty resilient to bad weather, though power outages are a problem for all connection types.