sky q rubbish

[taxiclive]

Hi just been ugraded from sky hd + to sk q.

sky q box worse then the hd box constant sound not working having to reboot box

picture keeps stuttering have reboot box .

tried all sugestions on here and sky help.

overall box is utter rubish

[Quoman7]

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@taxiclive wrote:

Hi just been ugraded from sky hd + to sk q.

sky q box worse then the hd box constant sound not working having to reboot box

picture keeps stuttering have reboot box .

tried all sugestions on here and sky help.

overall box is utter rubish

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Hi @taxiclive Have you tried updating the software on your TV, and rebooting it?
You may be having issues with your TV compatibility, how old is your TV?

[taxiclive]

Hi tv about 7 mths old software been updated on tv and sky q 

[Quoman7]

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@taxiclive wrote:

Hi tv about 7 mths old software been updated on tv and sky q 

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@taxiclive Try a different 4K high speed HDMI cable, from the Sky box to the TV!

[Rhonny]

@taxiclive

What did Sky say when you told them it wasn't working properly? 

[taxiclive]

Hi, @Rhonny I haven't spoken to sky about it . Looking through the forums seems to be a common problem

[Morgan+McDonnell]

@taxiclive 

You have 14 days to revert.

[Morgan+McDonnell]

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@taxiclive wrote:

Hi, @Rhonny I haven't spoken to sky about it . Looking through the forums seems to be a common problem

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@taxiclive   Had you looked at the forum before changing to Q?

[taxiclive]

@Morgan+McDonnell gone past 14 days now. I did look at forums but I thought they all can't be bad.

[Morgan+McDonnell]

@taxiclive 

I don't quite know what to say.

[Rhonny]

@taxiclive

Sky Q works in millions of homes. People only come to forums when things don't work, hence it looks like a disproportionate amount of complaints.

Just call Sky and get them back to sort it. You're paying for it, so it's their job to get it working. 

[Rhonny]

@taxiclive

There are a lot of issues on the v3 2tb box with intermittent sound and picture drop outs, if you go down the Sky Q threads. If that's the issue in your case, then I don't know whether there's a cure... Certainly the new software Q150 was meant to help a couple of things, but Q160 in the coming months is also going to tackle some issues.