not recording from planner

[Wendy6353]

Scheduled recordings are not recording. The red R is by the program on the tv guide suggesting it is recording but then the program finishes it then states in planner its failed!!  Also the red light/button is not showing on the box!!

Please help as getting frustrated now as I thought it would be a straight swap from from TV to another becasue if I disconnect from my LG Smart tv back to my samsung the sky works perfectly so dont understand. All cables connected and rebooted and rebuilt the planner but still no joy. Please help? thanks 

[caesarome]

You could try a planner rebuild:

Press Services on your remote

Select Help

Select Sky+ Rebuild

This should take no longer than 10 minutes, don't do it if you are recording or due to start recording something.

[Wendy6353]

done all that and still wont record. Rebooted and rebuilt planner and still no joy

[oj01]

@Wendy6353 The TV has no baring at all, in fact recordings would work without any TV at all. 

[Wendy6353]

any idea why it isnt 

[Mark39]

When you highlight a failed recording in your Planner and press i on your remote - what is the failure reason shown on screen?

[Wendy6353]

no signal but it cant be as the tv would go funny too!!

[oj01]

@Wendy6353 Not if one of your feeds is working and the other isn't.

Check out the signal strengths in Services > Settings > Signal. All 4 white bars should be at least half way across.