0

This discussion topic is read only Discussion topic: missing rolled over data!

Reply
Avatar for roofer142
Level 1 icon
What's this?
This message was authored by: roofer142

Message posted on ‎10 Feb 2022 08:23 PM

missing rolled over data!

hi, started a contract four months ago but only just activated the sim this month so thought i would have built up rolled over data in my piggybank!

was expecting 8gig to be there as on 2gb per month!

 

any one else had this issue please?

 

many thanks

Report post
Post 1 of 6
607 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎10 Feb 2022 08:26 PM

Re: missing rolled over data!

Posted by a Superuser, not a Sky employee. Find out more

@roofer142  Data can only start to rollover on a live (activated) sim, as you have only just activated there is no data to roll.  You wouldn't have been charged for the plan until you activated the sim so you have lost nothing.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 6
605 Views
0 Likes
Reply
Avatar for roofer142
Level 1 icon
What's this?
Topic Author
This message was authored by: roofer142

Message posted on ‎10 Feb 2022 10:03 PM

Re: missing rolled over data!

Hi, we have paid full price for four months even though the sim was not activated, because its a contract we have to pay!

 

Report post
Post 3 of 6
595 Views
0 Likes
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎10 Feb 2022 10:11 PM

Re: missing rolled over data!

Posted by a Superuser, not a Sky employee. Find out more

Was the contract you started 4 months ago for a phone or device as you should start paying for the sim until you activate it ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 6
593 Views
Reply
Avatar for roofer142
Level 1 icon
What's this?
Topic Author
This message was authored by: roofer142

Message posted on ‎10 Feb 2022 10:19 PM

Re: missing rolled over data!

Was for a an iPhone with 2gb an unlimited calls texts so had to pay for handset monthly!

Report post
Post 5 of 6
588 Views
0 Likes
Reply
Confetti Ring
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎10 Feb 2022 10:25 PM

Re: missing rolled over data!

Posted by a Superuser, not a Sky employee. Find out more

I understand now, but as @GD1 has said with rolled over data in the piggybank this doesn't start until you have activated the sim, if there was free data with the phone then that can take up to 30 days to be added to the piggybank from when you activate the sim.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 6
584 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply