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This message was authored by: mike358

Message posted on ‎23 Sep 2021 09:18 PM

hazy picture

My screen went black few a fe seconds and then picture returned with this foggy haze. Can't seem to get back to the normal clear pic. Haven't found anything online that refers to the same issue. Any ideas? Have attached a picD2347205-84C3-4826-96AC-EB27D985B7DA.jpeg

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This message was authored by: GD1

Message posted on ‎23 Sep 2021 09:30 PM

Re: hazy picture

Posted by a Superuser, not a Sky employee. Find out more

@mike358  Try a reboot of your box to rule that out, power down for 30 seconds then power back on and see if it's made any difference.  If not then it is likely the TV at fault, if you have any other devices to check the picture on that would help diagnose if it's the tv at fault.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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