discoveryplus cannot log into my account after new update. the new link they give me does not wo

[Clueless-sky]

I have used Firefox and it's finally worked!! Thanks for your help. 

[helen+cole]

Happening with me too, can't access my dicoveryplus and the link is also taking me to a blank page.

[astra+neverwinter]

I downloaded Firefox browser and it worked. Took me to the right page so i could put in number code

[astra+neverwinter]

Many thanks to all who suggested downolading a new browser ! It worked😁😀

[Laing1]

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@helen+cole wrote:

Happening with me too, can't access my dicoveryplus and the link is also taking me to a blank page.

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@helen+cole Try the following

Follow the instructions you see onscreen when launching the Discovery+ app on your Q box

Select log in

You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc

Log on to your Discovery+ account

Enter the activation code - this will activate your Sky Q box/Sky Glass 

If there are any problems you cold try a different browser