connection on box drops in and out

[Laurie+P]

My connection to my Sky Q box drops out and in on its own or I have to re connect myself, there is nothing wrong with my internet Fiber optic 300meg down 100 up, no other appliance looses any think.

This is very annoying please help,

I spoke to one of you colleages aprox month ago he told me to move a few items, which I have done, NO differance,

please help with this, t

Thank you

SKY VIP

Mr L Parry

[jamesn123]

Hi @Laurie+P 

It sounds like you are not on Sky Broadband as Sky do not provide those specific speeds on their packages?

[Laurie+P]

No im not Im with Trooli, but had this problem for a while even  when i was with :Plusnet.

Regards Laurie

[TimmyBGood]

@Laurie+P 

OK, so this is a Q television issue.  I'll move the thread to that forum.

[Laurie+P]

Thanks did not know where to post it, as this was my first time

[jamesn123]

@Laurie+P 

How far away is the Q box from the router?

Is it out in the open or tucked away? 

Are there any other devices near the Q box that have an internet connection? If so do they work as expected?