@les7264green wrote:
I have just upgraded to skyQ from sky+ but now they want me to pay for catch up which was free with sky+
why? doesn't seem much of an upgrade
@les7264green Sky signature comes with Boxsets.in SD as standard you may be trying to download the programme in HD
The default download setting is HD so try changing the format to download in SD
you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.
There is also a known problem with new customers and those changing their account where there is a problem with downloading catchup etc. It seems you may need to call Sky and they should send a refresh signal to your viewing card which should sort the problem out
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
