Xbox Remote Play/Gamepass

[BAKER126]

Morning 

I have Sky Super Broadband Ultrafast 1 with speeds of 145 down and 27 up.

•My Xbox One is wired via Ethernet 

•Im using Galaxy S10+ (5ghz WiFi)

•Xbox app(remote play)/Gamepass 

Upon playing these apps I always have the 

 "your network may be experiencing some problems"

symbol in the to left hand corner of the screen, which creates very laggy and choppy play. Which makes it unplayable.

What could be causing this and how can it be resolved?

Thanks in advance.

[jamesn123]

@BAKER126 

So are you trying to remote play on your Galaxy over WiFi?

[BAKER126]

Yeah.... It's virtually unplayable.

If I just use my 4g signal data... It works fine.

[jamesn123]

@BAKER126 

What kind of ping, jitter & download speed do you see on your Sky WiFi compared to 4g?

[BAKER126]

Ping 9

Jitter 1

Packet loss 0% 

114down 26up

That's over wi-fi 

Ping 49

Jitter 6

8down

8up

Over 4g

[BAKER126]

If I try Stadia over wi-fi on my gs10+ I have no issue with streaming, but I don't want to use Stadia I want to use game pass

[jamesn123]

@BAKER126 

You'd need to try gamepass from an ethernet connected device to see whether the issue lays with the hub/routing or the WiFi to your phone

[BAKER126]

The wi-fi is the issue 

Are there any songs on the router I need to change

[jamesn123]

@BAKER126 

How do you know? Your latest reply said Stadia works fine on your S10+ so that suggests the WiFi is fine and its gamepass thats the issue.

[Lapsa]

Hey @BAKER126 did you ever get a fix for this? I have the same problem at the moment and it's driving me batty.

It actually worked fine for the first few weeks then started getting all choppy. Microsoft say there is nothing wrong their end and I have a wired XBSX so it looks like the wifi being synchronized may cause it but my router refuses to split the SSID into 2.4 and 5ghz.

[Cart68]

I had similar problem a while ago. The issue is that gamepads remote play requires 5ghz connection but the sky hubs didn't offer this. I tried a number of fixes but gave up in the end. It's definitely a sky hub issue.

[cookiemonsteruk]

@Cart68 

All sky hubs apart from sr102 support 5ghz you just need to seperate the wifi bands to secure a 5ghz connection. 

- Log onto router and go to wifi
- Go to 5ghz band and untick synchronise 2.4ghz and 5ghz
- Go to 5ghz ssid and add -5g at the end
- Save
- Go to individual devices and assign wifi band accordingly

[Lapsa]

Hello both,

I tried splitting the ssid into the two inc 5ghz but no result there for me after reconnecting on the 5 one on my iPad. Same issues sadly. 

[Cart68]

Hi, yes unfortunately that didn't work for me either at the time, and it also wasn't recommended as it messes up the mesh network or something for my sky q and mini boxes. I can't remember the exact issues but ended up factory setting my router back to its original set up and gave up in the end.