Why has my bill gone up £40

[Georgia+Cartwrigh]

Hello, 

Unfortunately, today whilst looking at my bank account I was surprised to see that the Sky package of £59 has now gone up to £97. 

I don't understand why this has happened but I am being charged twice for my TV package. I added sky HD so that I could watch Sky on demand by using my 2 months Sky VIP reward and it seems as though my package was disrupted. 

I have had an email explaining that my package would go up by £1 but not by nearly £40!! 

This is only my 2nd month with Sky. I am disappointed by this and would like it resolved and a full refund. See photos attached. 

Thanks, 

Miss Cartwright 

 

 

[TechmanagerMal]

• This may help - https://www.sky.com/help/articles/understanding-my-bills

[PandJ2020]

What are future bills showing as?

[caesarome]

Is that that the full screen from yor billing page as there looks like there is more at the top that we can't see so can you post the top bit as well @Georgia+Cartwrigh but blank out your account number and any other pesonal details.