What has happened to Sky Customer Service?

[Cylestra]

I have always really rated Sky's customer service but I am really disappointed at the moment. The last two calls I have made have resulted in a) going through to a foreign call centre rather than the British one where, to be frank, it is much easier to communicate clearly with the operator and b) despite being reassured the changes I have requested will be made, nothing happening.

I contacted Sky some months ago and asked for the Kids channel to be removed. After almost two months, this didnt happen - and I called back. Two weeks later, it has still not happened.  What is going on? Is it since I became a diamond VIP that they decide they don't need to try as my custom is asured?

[caesarome]

Have you tried using the messaging service to get in contact with Sky regarding this. You should be able to see via the Yes button at the bottom of this page:

https://www.sky.com/help/articles/cancel-sky-tv

So select "Yes I still need help" at the bottom of the page as the options will load after about 5 seconds.