Using volume buttons stops blu ray playing

[tj68]

This is how i have set it up pink hdmi out soundbox to tv, hdmi in from soundbox to blu ray player. Hdmi from sky q to tv. Turn soundbox to optical , have optical cable from tv to soundbox but when i change volume with either skyq box remote or soundbox remote it stops blu ray player and stops movie and opens blu ray tray arghhh. Help pls

[tj68]

I changed way it set up and it still dont work and opens blu ray tray when changing volume. Set up is blu ray hdmi to tv, soundbox to q and q to tv and optical soundbox to tv and other soundbox hdmi to tv.i give up

[mike+simmonds]

Hi @tj68 

I would completely change your cabling. 

An HDMI cable  out of your Sky Q box and in to the Soundbox (the black IN port in the middle) 

Then another HDMI cable out of the Soundbox and in to your TV 

Then an HDMI cable from your Bluray in to your TV 

Then an optical cable from your TV to your Soundbox

Whwn watching your bluray - choose optical on the Soundbox menu and choose the appropriate HDMI port on your TV remote 

As for your volume control stopping your Bluray.  That is odd 

When setting up your Sky Q remote - try not pairing it to your TV, just to the Soundbox 

Or even - don't pair your Sky Q remote with any other device 

[tj68]

Remote is already paired so cant unpair it and set up is as you say now the volume is fine in optical its just i cant adjust volume or the blu ray tray opens, i will just watch blu ray through tv speaker, not ideal but sick of fiddling with it now. Thanks for the reply

[mike+simmonds]

Hi @tj68 

To unpair your Sky Q remote - just press and hold 7 and 9  together for a few seconds until the little red light flashes

edited - sorry - mistyped 

[mike+simmonds]

Hi @tj68 

I realised I mistyped the "remote reset" numbers earlier. 

If you want it - 

To unpair your Sky Q remote - just press and hold 7 and 9  together for a few seconds until the little red light flashes

[tj68]

Will try that tomorrow thank you