Two vertical lines

[Curly+No+Snoooooo]

 turned 55" glass tv on this morning with two 'GT' stripes running down the middle, tried resetting etc to no avail, assume the back light is faulty (TV les than a month old!) is this replacement time or is there an update or trick i'm missing?

[Jayboy1990]

@Curly+No+Snoooooo 

I have escalated this post to the Sky community team.

They shall invite you to a personal chat, look out for an email or blue chat bubble in this forum. (You will need to be logged in)

This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you haven't received an invite within 48 hours please come back to this post and update us, and it can be escalated again.

[Anonymous]

@Curly+No+Snoooooo  I'm sure you have but have you powered it down (remove from mains) for a decent amount of time (30 mins).

Some people have had this issue and it's resolved via this method otherwise it's probably dud.

[GordonTGopher]

As per @Anonymous reply..

A full power down and back up again usually resolves vertical line issues. If still present after a full power down then screen will have to be replaced.

[Jayboy1990]

OP did state they tried a reset etc. 

[GordonTGopher]

@Jayboy1990 - Sometimes when people say they have switched things off and on they have only actually just pressed the standby button on remote so I always check first 🙂

[Curly+No+Snoooooo]

Left TV unplugged all day, lines have decreased but can still see both bands on bright or dark screens. Not very confident in this TV lasting tbh

[Jayboy1990]

@Curly+No+Snoooooo 

Thats not good. Iv escalated your post again. 

[cwmparc]

Let's face it, customers should not have to keep powering down/unplugging a TV to sort these issues.

You wouldn't be happy if you bought a new car and it breaks down every other day, for the dealer to tell you disconnect the battery for 30 minutes and you'll be good to go!

[Anonymous]

@cwmparc  Completely agree, its ridiculous, I had my fingers crossed that a long power down would clear it meaning @Curly+No+Snoooooo  did not have to go through the pain of sending it back.

Sadly it didn't work 😞

[Mr+Flibbles+86]

It would appear that the TV will likely need replacing which unfortunately is not something we can arrange through the messaging service. You would need to call in to speak with the tier 2 Glass team to organise getting this replaced.