Tv goes black and says technical fault with this channel all channels every day this week no tv

[mcvibes]

Yes all up to date with update, tv on blink again

[Horncastle7]

 after about 10 minutes you get this screen, filled by screen after. When you press ok you get the option to play. When selected it goes up to 24 percent then freezes tv. You have to switch off the mains wait and then switch back on again for tv to work. Sky you need to investigate and resolve ASAP. Contact me if you need any further information. As far as I am aware I am the latest version of your software and internet speed is 140mb sec

 

 

[marksussex]

Started watching netflix last night, had to reboot it 3 times before I got fed up and started to use another app Amazon prime, not problems what so ever, it's either the netflix app or the glass tv needs something to stop the netflix app mucking up the tv. 

[Horncastle7]

Call logged with sky this morning. Sky very helpful. See screen prints. Fault passed back to their 2nd line technical support team to investigate and include in the next software update. Apparently Netflix has a number of issues which will also be investigated and hopefully resolved very quickly. 

[Jayboy1990]

Next software update that won't be with us until 2022 now! 😤

Needs a patch fix before then. 

[Chilipepper123]

Been having this issue since we got sky glass keep coming up this channel has a technical fault last time I called customer service they confirmed I had latest software 

[Buzzerboyroy]

Mine has been fine ever since I hardwired it to the router. I just don't think the WiFi on the tv can cope 

[mcvibes]

Have u checked ur broadband speed  found out mine drop below speed spec causing issues. 3 days to sort out. Also got ethernet cable at the ready. Tv also plugged into ariel so if does mess up we can watch normal TV and xbox one x is for ie dvd player 

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you. 

[Tom-W19]

Hi Chilipepper123

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[mcvibes]

I didn't recive any email saying been a chat generated. If need git hold of me best email me on <removed>

Moderator note: removed personal email address from public view

[Chilipepper123]

No contact has been received please address this issue asap 

[Greenfingers001]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

[mcvibes]

Still waiting on email not sure this be in my sky emails or my own email

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂