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Discussion topic: Tv goes black and says technical fault with this channel all channels every day this week no tv

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This message was authored by mcvibes This message was authored by: mcvibes

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Yes all up to date with update, tv on blink again

This message was authored by Horncastle7 This message was authored by: Horncastle7

Re: Sky glass on Netflix fault

E7DB8C41-C713-495C-AA0D-180D743CF135.jpeg

 after about 10 minutes you get this screen, filled by screen after. When you press ok you get the option to play. When selected it goes up to 24 percent then freezes tv. You have to switch off the mains wait and then switch back on again for tv to work. Sky you need to investigate and resolve ASAP. Contact me if you need any further information. As far as I am aware I am the latest version of your software and internet speed is 140mb sec

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This message was authored by marksussex This message was authored by: marksussex

Re: Sky glass on Netflix fault

Started watching netflix last night, had to reboot it 3 times before I got fed up and started to use another app Amazon prime, not problems what so ever, it's either the netflix app or the glass tv needs something to stop the netflix app mucking up the tv. 

 

This message was authored by Horncastle7 This message was authored by: Horncastle7

Re: Sky glass on Netflix fault

Call logged with sky this morning. Sky very helpful. See screen prints. Fault passed back to their 2nd line technical support team to investigate and include in the next software update. Apparently Netflix has a number of issues which will also be investigated and hopefully resolved very quickly. 

This message was authored by Jayboy1990 This message was authored by: Jayboy1990

Re: Sky glass on Netflix fault

Posted by a Superuser, not a Sky employee. Find out more

Next software update that won't be with us until 2022 now! 😤

 

Needs a patch fix before then. 

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
This message was authored by Chilipepper123 This message was authored by: Chilipepper123

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Been having this issue since we got sky glass keep coming up this channel has a technical fault last time I called customer service they confirmed I had latest software 

This message was authored by Buzzerboyroy This message was authored by: Buzzerboyroy

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Mine has been fine ever since I hardwired it to the router. I just don't think the WiFi on the tv can cope 

This message was authored by mcvibes This message was authored by: mcvibes

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Have u checked ur broadband speed  found out mine drop below speed spec causing issues. 3 days to sort out. Also got ethernet cable at the ready. Tv also plugged into ariel so if does mess up we can watch normal TV and xbox one x is for ie dvd player 

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Posted by a Sky employee

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you. 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Posted by a Sky employee

Hi Chilipepper123

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by mcvibes This message was authored by: mcvibes

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

I didn't recive any email saying been a chat generated. If need git hold of me best email me on <removed>

 

Moderator note: removed personal email address from public view

This message was authored by Chilipepper123 This message was authored by: Chilipepper123

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

No contact has been received please address this issue asap 

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Posted by a Sky employee

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

 

This message was authored by mcvibes This message was authored by: mcvibes

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Still waiting on email not sure this be in my sky emails or my own email

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Tv goes black and says technical fault with this channel all channels every day this week no tv

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

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