0

This discussion topic is read only Discussion topic: Trouble with sky id

Reply
Avatar for ChloeM7
Level 0 icon
What's this?
This message was authored by: ChloeM7

Message posted on ‎15 Oct 2021 02:02 PM

Trouble with sky id

Hi,

I have the sky beta app and I can't get access to my bill anymore. I also can't get access to my details as it says my name, address and bank details don't match. 

 

Many thanks,  

 

Chloe

Report post
Post 1 of 3
608 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎15 Oct 2021 04:05 PM

Re: Trouble with sky id

Posted by a Superuser, not a Sky employee. Find out more

I assume you mean the MySky app (I didn't know there was a beta available). Have you tried uninstalling it and installing the latest live version of the app?

Report post
Post 2 of 3
569 Views
Reply
Avatar for TechmanagerMal
Level 13 icon
What's this?
This message was authored by: TechmanagerMal

Message posted on ‎15 Oct 2021 07:02 PM

Re: Trouble with sky id

@ChloeM7 wrote:

Hi,

I have the sky beta app and I can't get access to my bill anymore. I also can't get access to my details as it says my name, address and bank details don't match. 

 

Many thanks,  

 

Chloe

  • I would contact Sky support and sort this out, possibly recreate the account from scratch?
Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.



Report post
Post 3 of 3
556 Views
0 Likes
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply