Swap issue

[Our+Glen]

Hi, 4 sky agents not been able to resolve this....I wanted to swap my 2 mobiles one is mine one is daughters,both due for upgrade chose 2 new phones both same makes..it would only allow the one swap to take place as I expect I have to swap hers as a new swap...I stupidly ordered 2 new phones which came today.  .now if I go to swap hers it's asking me to choose a phone so I can't go through with the swap .can anyone help..ps. I can only text as I have a hearing issue.

[caesarome]

I'm afraid we are all customers here so can't help you I'm afraid. I would try contacting Sky as you did before and hopefully you will get through to someone who can help.

[Daniel0210]

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@Our+Glen wrote:

Hi, 4 sky agents not been able to resolve this....I wanted to swap my 2 mobiles one is mine one is daughters,both due for upgrade chose 2 new phones both same makes..it would only allow the one swap to take place as I expect I have to swap hers as a new swap...I stupidly ordered 2 new phones which came today.  .now if I go to swap hers it's asking me to choose a phone so I can't go through with the swap .can anyone help..ps. I can only text as I have a hearing issue.

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@Our+Glen In view of your hearing issue If you haven’t already you could register with the Sky Accessibility Team and contact them to see what they can do to help or advise you now or in the future.
https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers 

and https://www.skyaccessibility.sky/ will help.

[Our+Glen]

Thanks I am registered and I have tried they just keep saying phone..I can't.

[caesarome]

Is it the Accessibility team you are registered with:

https://www.sky.com/help/articles/contacting-sky-accessibility

Other ways of contacting Sky are via Twitter or Facebook Messenger.

[Our+Glen]

Yes I'm registered