Streaming problems

[JackSkel]

Streaming services (Neflix, Amazon, Youtube, Disney) are constantly being interrupted on my LGTV; this has only happened since I changed from Bt internet to Sky. My internet speed is 71, so this should not be happening. And the chat option is always busy.

I am seriously thinking about changing back to BT

[GD1]

@JackSkel  Presumably your TV is connected vioa wifi which can be prone to interference, try using Ethernet to the router.

https://www.sky.com/help/diagnostics/bb-speed/how-to-improve-your-broadband-speed-all

[JackSkel]

Thanks, I've tried all those; how do I use ethernet?

[mae-3]

@JackSkel 

You buy an ethernet cable of the required length from, say, Amazon and plug the RJ45 plug into your TV ethernet LAN socket and then the other end into the LAN ethernet RJ45 socket of the Sky router.

[JackSkel]

Thanks Mae-3; unfortunately my phone-line/broadband and modem are in another room, so not practical to run an ethernet line from ther to the smart TV

[mae-3]

@JackSkel 

Depending on the quality of your electrical mains system you could try ethernet homeplugs that pass the ethernet over the electrical home wiring?

[TimmyBGood]

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@JackSkel wrote:

this has only happened since I changed from Bt internet to Sky. My internet speed is 71, so this should not be happening.

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Unfortunately almost certainly due to the poorer wireless performance of the Sky Q Hub compared to either of the BT Smart Hub products, and nothing to do with the internet connection itself.

[JackSkel]

Thanks Mae-3; not sure what that is. Could you send me a link to buy one. Think my electrcs are OK

[JackSkel]

If it doesn't improve I'm changing back to BT. Tried to talk to messgae the helpline, but it's ALWAYS busy (so not an actual helpline)

[Chrisee]

@JackSkel Sky's lines like BT's are always busy and the voice system can be very annoying. The lines are quietest early mornings before 9 and after 9pm normally and the wait is rarely as long as the time given. If you use your landline and dial 150 the call is free. If you are in your first month Sky will release you from contract but do talk to them g[before switching back to BT.

However it is almost certainly poor wifi signal that is causing your streaming issues that is something that is inherent in streaming video over wifi which switching to Ethernet either direct or over powerline as already suggested would fix. TVs are always difficult as they have their wifi aerials at the back behind the chassis that bocks a lot of signal especialy if the tv is wall mounted. It is often not a bandwidth issue as such but jitter caused by interference from neighbour's networks etc that causes the problem.

Sky's standard flat hub is not the best wifi router, their newer vertical hub is far better but you often need to add the Broadband Boost bundle at £5 per month to get one. 

[echo+off]

"Sky's standard flat hub is not the best wifi router, their newer vertical hub is far better but you often need to add the Broadband Boost bundle at £5 per month to get one. "

So to get anything close to a 'resonable' router you need to pay an additional £5 per month and reset your broadband contract 🤔. I'm leaving as soon as I can once again the Sky broadband exeprince has been awful.