Someone elses Sky ID linked to my account

[MichelleE2015]

I have today upgraded to Sky Glass - had to sign into my account to sign my agreement - all good so far.... used my original email to log in but had to change the password as I couldn't remember it (I have been using my secondary one) now here is where the problem starts - my dads name and sky id shows not mine on yet all my details are there - my account numbers my address etc etc - not as simple as just chaging the name - his sky email password changed at the same time yet we cannot find his sky email linked to my account anywhere and vice versa! before I try and explain this to sky and wait hours for them to answer the phone does anyone know what is going on? 

[caesarome]

Your post has been escalated to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of the page. It can take up to 24 hours to be contacted via this.

This link explains how this works:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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