Software won't update

[sam3455677]

My Mini boxes stopped working for live TV and can't get access to recordings.

Have done all the typical troubleshooting to no avail.

I did notice that the latest software for my box is Q180.000.17.00, but it is at Q180.000.16.00.

I've tried to update the manually but it won't update, I'm wondering if this is whats causing the issue (my main box is absolutely fine although still won't update).

Any suggestions before I call up?

Thanks

[nigea99]

hi @sam3455677 the version is a minor revision and will not be the cause of your problems

(Edit : P.S. I think your mini software may be set to match your main box)

Many problems on the minis are actually due to the main box, thus I recommend a power down restart of your main box :

Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on the mini box.

[sam3455677]

Ah okay so not the software then.

All boxes (inc. main box) have been restarted, I also reset my broadband even though it's not that.

I've reactivated all the connections to no avail. The mini boxes are still not playing nice.

[nigea99]

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@sam3455677 wrote:

Ah okay so not the software then.

All boxes (inc. main box) have been restarted, I also reset my broadband even though it's not that.

I've reactivated all the connections to no avail. The mini boxes are still not playing nice.

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Sorry the main box restart  hasn't cured your problem - which it usually does.

I am not too sure what else to suggest, myself,  but someone else may have further thoughts

[Dazzasky]

Hi @sam3455677 I have escalted your issue to Sky, someone should make contact with you at some point. Look out for a message from Sky. 

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat

[Lisa-P1987]

Update - we spoke to sam3455677 and booked an engineer. Thanks 🙂