Software version update

[GD1]

@Cornishrattler Please don't post links that have no relevance to the customers issues.

[Kevincassie]

Hello, 

could someone please let me know the latest sky glass software number?

I have had the 55" tv for just over a week and when watching live sport it keeps flickering and takes me back about 3 seconds and plays again. This happens every few minutes, I'm internet speed is a steady 50mbs download so cannot be this. 

The picture is dark and I cannot seem to make it brighter.

also the puck does exactly the same and I also have an issue with the remote connecting to the sky puck, each day I have to reconnect it by holding number 1 and 3 together.

any information would be great.

[Anonymous]

There is a software update coming on Tuesday that resolves the flickering 

[Nic.hill]

QS001.12.3P

[Kevincassie]

Thank you. 

wojld you happen to know if I manually have to installed this or if it will be installed automatically?

thank you.

[Anonymous]

The picture is dark on UHD because sky are using HLG HDR, this requires a television with a high level of NITS (lighting). Unfortunately this is hardware and unlikely to improve too much, sky may be able to do some behind the camera trickery,  but sadly it is just a performance issue on HLG UHD HDR with the television 

[Nic.hill]

I'm guessing the updated version will be pushed automatically on Tuesday , just like it does with Sky Q boxes

[Anonymous]

It will not be pushed, it will be available on Glass from Tuesday and my understanding is customers will have to go in to settings and update manually 

[Kevincassie]

Thank you both. I will keep an eye out on Tuesday.

[Vlogger]

Me too, thanks for the updates, hopefully Tuesdays update will fix some of the issues.

[nogimmix]

Roll on tomorrow when the update is available, which hopefully will fix quite a few issues.

[Anonymous]

we know that it fixes the flickering but what else. My motion sensor doesn't work 

[Deedee36]

Is this update defo going ahead,I though I had read somewhere that it seemed to fix the flickering but caused other hdmi connection issues? 

[AJM1972]

I have captured some stills from videos I took of the flickering and sent them to a Sky help desk person and they have said that mine is not going to be fixed by the software update due out tomorrow. I may need a hardware swap. They're looking into it.

Example below:

[Kevincassie]

Hello, are there any updates on the software update, mine hasn't got anything new to download?

thanks.