SkyQ box gone very very slow

[GagiWyn]

In the past week, my SkyQ box has become very very slow and practically unusable! Choosing anything from the menu like recordings or movies takes forever to load, if at all! Have tried a restart and a reset but still the same!

[PandJ2020]

If a restart isn't clearing it then the box may be about the fail.  (Hard disk retrying for example)

You'll need to call Sky for a replacement.  (All recordings will be lost)

[GD1]

@GagiWyn   You don't need call I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

[Mr+Flibbles+86]

Thank you for escalating this. We have now sent an invite to chat 

[Mr+Flibbles+86]

UPDATE - after going through a reset on a private chat the issue appears to be resolved

[GagiWyn]

Gone again! Very slow, constantly looses network connection, unusable!

[TechmanagerMal]

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@GagiWyn wrote:

Gone again! Very slow, constantly looses network connection, unusable!

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• It appears you need a replacement box.
• I expect someone will escalate your post again soon, if not call Sky.

[GagiWyn]

No gone again, and now constantly looses network connection - unusable!

[Jon65]

I have noticed that my box slows down when the broadband speeds drops. If I go to settings and check the network connection it Cycles between ticked OK  and crossed.

[GagiWyn]

That's not it in my case as my broadband is always fine on everything else!!

[GagiWyn]

Can someone please escilate this to Sky again please, before I throw the box out of the window!!

[Laing1]

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@GagiWyn wrote:

Can someone please escilate this to Sky again please, before I throw the box out of the window!!

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@GagiWyn I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you. 

[Lisa-P1987]

Update – Thanks for chatting to us. We are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[mwbruce]

Sky Q box has gone very slow. I have reset a number of times but no change. Currently can't get Netflix to work. Constant message saying problem with Internet connection but both ticks showing and no issues with the Internet on laptops. Can someone escalate this and help please.