SkyGo Not working

[SoRaven]

Hi,

I am getting an error message that something is not working when trying to access my sky go.  I have tried contacting Sky and been cut off three times over the last hour.  Can anyone help.  When I've tried to go in to my account the details are wrong and says my account is closed.  It's really confusing, I'm on my holidays and am using for the first time.  I have skyQ multi at home.

[GD1]

@SoRaven  For the forum to help you need to let us know, what device are you using, what error messages are you getting?  Have you tried to uninstall & reinstall Sky Go?

[SoRaven]

I am using an Apple IPhone.  
I have uninstalled and reinstalled.

The message I am receiving reads; to watch this content please upgrade your subscription .  I have full sky subscription all channels/sports/sports BT/movies

[TimmyBGood]

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@SoRaven wrote:

 It's really confusing, I'm on my holidays and am using for the first time.  I have skyQ multi at home.

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On holiday within the UK or abroad?

There may also be an issue when the Go app hasn't been used at home before it connects elsewhere.

[caesarome]

Is the device that the app is on connecting to a mobile data or Wifi cinnection while you are abroad ?

[SoRaven]

I'm in the UK.