Sky web + go remote record to Sky Q

[lgladdy]

Hey everyone,

Quick question, for some reason when i use sky.com/tv-guide and the Sky Go app, the channel order is set to SD by default (even when I pick my correct region/HD on the web), meaning if I setup a remote record on channel 401, it will actually set the recording on the SD version of the channel.

I'm pretty sure this wasn't the case when I was a Q customer back at launch in 2017.

Everything is right on the box, but it's just annoying to have to find the "wrong" channel numbers for remote record.

[fizzdisco]

@lgladdy 

I've raised this with Sky Go a number of times and they have been hopeless. 

It's actually easier to use the Sky+ app to set remote recordings - it has the correct channel numberings (102 = BBC2 HD, 103 = ITV HD, etc) and works fine with Sky Q. 

[lgladdy]

@fizzdisco One thing I thought of, do you have Multiscreen? I don't anymore, but did first time around - wondering if it works correctly if it loads the EPG/channel list from the box instead of the cloud whereas there is no box communication unless you've got multiscreen.

I wish there was a multiscreen product to let you stream from your box to the Go app without all the overhead of mini boxes etc. Not worth paying £15 just for Sky Go access to recordings and box streaming.

[fizzdisco]

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@lgladdy wrote:

@fizzdisco One thing I thought of, do you have Multiscreen? I don't anymore, but did first time around - wondering if it works correctly if it loads the EPG/channel list from the box instead of the cloud whereas there is no box communication unless you've got multiscreen.

I wish there was a multiscreen product to let you stream from your box to the Go app without all the overhead of mini boxes etc. Not worth paying £15 just for Sky Go access to recordings and box streaming.

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No, I don't have multi-screen & never have done. I have Sky Go Extra which allows streaming of most Sky content directly to my mobile devices without paying any extra. I think it was a freebie with Sky VIP and removes the need for any kind of multi-screen subscription.