This discussion topic is read only Discussion topic: Sky soundbox drop on recorded program

This message was authored by: STOKE65 · ‎24 Mar 2021

After numerous conversations with sky I still have a problem with my soundbox on catch up or recorded programs there is a split second loss in sound sky say they are aware but still can't fix it any ideas

This message was authored by: mike+simmonds · ‎24 Mar 2021

Hi @STOKE65

It would be useful if you could establish if the sound drops are specifically to do with the Soundbox - or if they are also present on the TV speakers.

There are a few threads around regarding sound drops from certain Q boxes and for that reason - that would be a good starting point.

Are the drops only on the soundbox - or TV speakers also ?

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox