Sky q box wont start

[Grilly]

I have a three week old Sky Q HDR box that wont boot up. All i get is the flashing Q light on the front. I had to reboot it as this morning it would not come out of standby mode. After restarting it did boot fine but then almost straight away switched off and was left with just the spinning Q logo. Have left it like that for an hour and still no joy. Have powered it off and rebooted and its still the same.

Any help greatly appreciated.

Thanks

[GD1 · Accepted solution]

@Grilly  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

[dmy24]

Thank you for escalating, a chat request has now been sent 🙂

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks