Sky go not working

[AmyStephanie2112]

Hi i have a new contract and trying to log in to sky go as within my contract I can apparently watch. But keep getting the error message "because of a technical issue, you cannot watch this channel. Please try again later" every time I try to log in.  Any suggestions? 

[caesarome]

You say you have a new contract @AmyStephanie2112 but have you just returned to Sky after being away for a year or longer ?

[AmyStephanie2112]

@caesarome  No it's a brand new contract

[caesarome]

I have escalated your post to Sky who will be in touch with you sometime tomorrow regarding this via a blue chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Lisa-P1987 · Accepted solution]

Update - Spoken to the customer and they are a mobile only customer, no TV which is why they are getting the error message.  Thanks 🙂