Sky glass was activated and working but now I have no services at all

[ruth2510]

I have the Sky Glass 65" and 1 x puck. They were delivered yesterday as scheduled and as per the instructions the plug and play activation was so easy. We enjoyed a full eveing of TV. 

This morning we have woken up and found that we have lost all links to our sky subscriptions and account? I have reset everything humanly possible and still nothing. 

I have called Sky and am waiting for a call back. 

Has anyone else experienced similar issues and resolved them? 

[Jayboy1990]

Usually these issues are rectified by pulling the plug and back in after a minute or two. 

If you are waiting on a call hopefully they will sort it. 

[Totalwar2]

Have you tried a reset and link the tv again?

[ruth2510]

Hi, yes. Was one of the first things I have tried. 

[ruth2510]

Hey, yes I tried this and unfortunately did not recitify the issue. 

I did notice that on the delivery tracking, the oder went from delivered, to attempt failed to order cancelled. I wonder if that is causeing an error? I have informed Sky so hopefully it will be sorted soon. 

[Jayboy1990]

When you turn the tv on what do you see on screen?

[Totalwar2]

Unplugging at the mains for 5 mins and pugging in again?

[Jayboy1990]

Ok, this does sound most likely to be an issue on the account side, sky will need to sort this Im sure they will resolve when you speak with them. @ruth2510 

[SDR]

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@ruth2510 wrote:

I have the Sky Glass 65" and 1 x puck. They were delivered yesterday as scheduled and as per the instructions the plug and play activation was so easy. We enjoyed a full eveing of TV. 

This morning we have woken up and found that we have lost all links to our sky subscriptions and account? I have reset everything humanly possible and still nothing. 

I have called Sky and am waiting for a call back. 

Has anyone else experienced similar issues and resolved them? 

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If you don't get a call back let me know and I'll escalate your post to the team.

[ruth2510]

Ok, thanks

[cwmparc]

Out of curiosity, if you factory reset the TV does the playlist still have everything you added?

I know I would have to sign into all the apps.

[Jayboy1990]

Yes the playlist is stored on a server somewhere at sky. And appears as normal after a factory reset.