Sky billing

[Youcef92]

After i cancelled my sky TV i was told to send back the sky box or there would be a £141 charge on my account so i send back the box and still my account has the charge of £141 i have tried countless times to call you over the past 3 months but i cannot go past the automated service with out paying the charge which i will not do as the box was sent back so how can i talk to someone to sort this?

[caesarome]

@Youcef92 

I have escalated your post to Sky who will be in touch with you tomorrow regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂