Sky Q won't record or download shows in standard definition .

[VJ+Ker]

Hi 

Everytime we try to record or download certain shows we get a message on screen saying "up grade to HD to watch Ray Donovan"  for example .  I have managed to download things in SD but its not easy and doesn't always work . I've been on settings and changed the default record/download format to SD but no difference . Is it a way of forcing you to pay for HD ? If so this should be pointed out to custommers before they buy Sky Q . 

[caesarome]

There is an ongoing fault with this, but just to check a show like Ray Donavan might be part of Sky Boxsets so do you subscribe to the Sky Signature package ?

[tarbat]

From what I can see, Ray Donovan is only available for download, and I checked and all episodes appears to be available in SD.  You can also use the "All formats" option to select SD/HD/UHD.

[nigea99]

@VJ+Ker I think you probably need to set your download preference to SD 

Main Menu -> Settings -> Setup -> Preferences

[VJ+Ker]

Hi 

A bit more detail on what happens , if we go to Ray Donovan anywhere (boxsets , catch-up etc ) and push select on an episode the option of "all formats" isn't there and the message about upgrading to HD appears . The only way we can continue with a series is to watch an episode , wait until it ends and when the next episode appears in a small screen below i can click on that and the optionto change the format to SD appears  and it downloads .  I hate SKY Q  i want my old Sky box back ha ha .

[VJ+Ker]

Hi , yes done that makes no differennce .