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This discussion topic is read only Discussion topic: Sky Q mini box Red light only and does not work? Any suggestions?

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Message posted on ‎04 Dec 2021 11:38 AM

Sky Q mini box Red light only and does not work? Any suggestions?

Sky Q mini box Red light only and does not work? Any suggestions?

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This message was authored by: GD1

Message posted on ‎04 Dec 2021 11:41 AM

Re: Sky Q mini box Red light only and does not work? Any suggestions?

Posted by a Superuser, not a Sky employee. Find out more
@DVG24 wrote:

Sky Q mini box Red light only and does not work? Any suggestions?

Have you checked the batteries in your remote?   Have you also tried unpugging the mini for 30 seconds then plug back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: DVG24

Message posted on ‎04 Dec 2021 01:02 PM

Re: Sky Q mini box Red light only and does not work? Any suggestions?

Remote works on TV, tried power down for 30sec's just red light!

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This message was authored by: GD1

Message posted on ‎04 Dec 2021 01:04 PM

Re: Sky Q mini box Red light only and does not work? Any suggestions?

Posted by a Superuser, not a Sky employee. Find out more
@DVG24 wrote:

Sky Q mini box Red light only and does not work? Any suggestions?

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Tom-W19

Message posted on ‎06 Dec 2021 05:03 PM

Re: Sky Q mini box Red light only and does not work? Any suggestions?

Hi DVG24

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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