Sky Q box turns off for 5 seconds or 10 seconds then comes back on

[RRRobbo]

Sky Q box turns off on its own maybe for 5 seconds or 10 seconds , then comes back on , on its own , but sometimes it doesn't come back on at all , you have to turn it on with the remote. It's done this for about a month now its not getting any better.

[oldfella]

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@RRRobbo wrote:

Sky Q box turns off on its own maybe for 5 seconds or 10 seconds , then comes back on , on its own , but sometimes it doesn't come back on at all , you have to turn it on with the remote. It's done this for about a month now its not getting any better.

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Hi @RRRobbo

Is your Q box well ventilated and not stacked with other devices?

Try a Reset Settings in the hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

[RRRobbo]

Thankyou for your advice , I haven't carried the reset yet as you described,  but I have done the other option that was given , I have pressed the home button then entered 1080 then pressed home button again . 24 hrs later and its not had a problem yet of switching on and off every few minutes , so fingers crossed its OK now, thanks all for the advice much appreciated..