Sky Q HDR

[hertsguy]

Hi. When I am watching HDR programes on my Sky Q box after about half an hour the picture goes dark and if I check the picture settings on my TV its says UHD SDR. Its ok if I use the apps built into the TV or use a firestick.
Cliff

[fizzdisco]

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@hertsguy wrote:

Hi. When I am watching HDR programes on my Sky Q box after about half an hour the picture goes dark and if I check the picture settings on my TV its says UHD SDR. Its ok if I use the apps built into the TV or use a firestick.
Cliff

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Does this happen when you are watching live sport programmes with HDR or also on downloaded HDR content? What make/model of TV do you have?

Sky Q's HDR implementation has always been a bit flaky. Your TV and Firestick apps will always be more stable and better quality when it comes to UHD & HDR as they are optimised for streaming. Sky Q is a jack of all trades type box. Designed principally as a satellite receiver/recorder but with some streaming apps thrown in for convenience, not quality. 

[tarbat]

@hertsguy, what's the make and model of your TV?  HDR dropping back to SDR has been an ongoing intermittent problem for some of us.  It appears to be caused by the Sky Q box failing/stopping to send the HDR infoframe.

[TTforever]

I got this 5 times during the F1 yesterday

[tarbat]

https://helpforum.sky.com/t5/Sky-Q/Fix-the-random-HDR-drop-outs-on-UHD/td-p/3576322/page/10

[hertsguy]

Its a Philips 58PUS7805 it happens when I watch netflix and prime apps also when watching programes on the UHD setting.I dont watch live sports.Is this something SKY can sort out.

Thanks for the reply

[cuke]

@TTforever which content the live race? I've watched a recording of the whole of the event from buildup to the end and it didn't dropout once..

[hertsguy]

Thanks for reply.

Looking at the link it seems a common problem. Shame because I had to pay £50 for later box and buy a new tv to get HDR so that was a waste of money.

[fizzdisco]

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@hertsguy wrote:

Thanks for reply.

Looking at the link it seems a common problem. Shame because I had to pay £50 for later box and buy a new tv to get HDR so that was a waste of money.

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You should use the TV apps for Prime and Netflix. That way you'll get the best quality Dolby Vision HDR. Sky Q can't ouput Dolby Vision, so you're not making use of the full features of your TV.

[TTforever]

Yeah watching live. Was recording so tried that afterwards and did the same, but at different times in the program

[simon194]

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@tarbat wrote:

@hertsguy, what's the make and model of your TV?  HDR dropping back to SDR has been an ongoing intermittent problem for some of us.  It appears to be caused by the Sky Q box failing/stopping to send the HDR infoframe.

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Is this more of a V3 box issue because I've never had it happen on my V2 box.

[tarbat]

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@simon194 wrote:
Is this more of a V3 box issue because I've never had it happen on my V2 box.

Current working theory is that it only affects v3 TITAN boxes.

[Godfrey]

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@tarbat wrote:...Current working theory is that it only affects v3 TITAN boxes.

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Fingers firmly crossed, 😉      I have never had this happen to my v3 TITAN box.

Godfrey.

[fizzdisco]

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@Godfrey wrote:

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@tarbat wrote:...Current working theory is that it only affects v3 TITAN boxes.

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Fingers firmly crossed, 😉      I have never had this happen to my v3 TITAN box.

Godfrey.

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Me neither. Though I never watch live HDR sport... or much in the way of any Sky HDR content come to think of it...